Limited Warranty

Limited Warranty

 

Shampoo Studio LLC (dba Counterpart) is dedicated to making quality products. We warrant the performance of your Counterpart product for two years under normal use, from the original purchase date (the “Warranty Period”). This warranty does not affect any statutory rights that you may be entitled to. Keep a copy of your purchase receipt as proof of purchase and for full terms.

If a material or workmanship defect arises with regard to any Counterpart product, and we receive a valid claim during Warranty Period, we will at our option, either repair the product using new or refurbished parts, replace the product with a new or refurbished product, or refund the purchase price to you.

Except for this limited warranty provided, or to the extent restricted or prohibited by
applicable law, we expressly disclaim all other express or implied warranties, including any warranty of quality, merchantability, or fitness for a particular purpose. You specifically agree that we will not be liable for any special, incidental, indirect, punitive, or consequential damages for breach of any warranty of any type on any Counterpart product. This limited warranty does not under any circumstances, cover the replacement or cost of any electronic device or personal property attached or adjacent to the Counterpart product.

This warranty does not apply to:

  • Products that are damaged or modified.
  • Products operated with a damaged cord, plug, or output cable.
  • Products that are disassembled.
  • Products cleaned with harmful chemicals or detergents.
  • Non-quality related issues (after 30 days of purchase).
  • Products purchased from unauthorized resellers.
  • Products without a sufficient proof of purchase.
  • Products that have been refunded.
  • Products with an expired warranty.
  • Lost or stolen products.
  • Damage from outside sources.
  • Purchases other than from authorized sellers.
  • Damage from misuse of products (including to falls, use of the product in excess
  • of its output rating, exposure to rain or snow, extremely low air pressure, extreme
  • temperatures, water, and defective or damaged external devices).


This warranty is limited to the original consumer purchaser and is not transferable to
any subsequent owner.
For warranty claims contact hello@withcounterpart.com.